There are plenty of places to take your computer for repair. Some places also offer on-site and remote service. How do you know who to trust? What questions should you ask to protect your investment, and get the most out of your repair? How do you describe the problems you are having so the technician will understand you?
Ask first, or you may be out of luck.
- How much do you charge per hour? Do you offer discounts if I bring the computer to you? The pricing should be clear and upfront.
- Approximately how long do you think it may take to fix my problem? Although troubleshooting problems can be a bit tricky, most good technicians can provide an accurate estimate of time for most repair work.
- If it is going to take longer than you estimated, will you call me first to let me know? I like to set the expectations of any repair service, and computer service should be no different.
- Is there a minimum charge for service? Again, upfront and clear pricing.
- Are there any other charges or fee’s for service? It is reasonable to have all extra fee’s or charges explained and provided in writing, if requested.
- Do you back up my files and data automatically? Is there a charge for the backup? Everyone makes mistakes, but losing all of a customers pictures, important documents or other files is something I would absolutely hate to do. Make sure backing up your data is a priority with your repair technician.
- If something major needs to be completed, like a re-install of the operating system, will you call me first? If the computer is 4 years old, and a reinstall or upgrade is going to add a lot of cost to the repair, it may be more beneficial to just purchase a new computer.
How to Describe Your Issues Effectively
- If you receive any error messages, write them down, exactly as they appear on the screen. Also note when they occur, and what you were doing when you received the error.
- Try to pinpoint exactly when the issue started. Did you just update your Operating System, install a new software program, or insert a flash drive into the computer?
- Did you hear any strange noises, or smell burning?
- What have you done so far, to try to resolve the issue?
- Has the issue gotten worse since it started, or have the symptoms changed at all?
- When did you purchase the computer, and from whom?
Unfortunately, some computer repair shops have been negligent and careless, and that gives anyone who repairs computers a bad image. By asking good questions upfront, and using your gut instinct, you can make the best decision when it comes to repair services.